At medicalforo.com, we attach a lot of importance to the trust that our customers have in us and to ensure that we preserve their privacy at all levels of interaction. In this Privacy Policy, we have provided a clear idea on how we collect, use, manage, and protect information when you visit our site, make an enquiry, share with our team, or place an order using our platform. We guarantee that we are responsible in the manner we handle all the customer data through a transparent and secure way, and that we only use it to legitimately do business and operate.

Information We Collect

The information we gather is limited to that which we need to deliver our services effectively and easily and may consist of the following:

  • Personal Information: We collect basic personal details, such as name and contact phone number, which were provided in the process of enquiry submission, order placement or communication related to the service.
  • Order and Transaction Data: Address of delivery and GST or billing information necessary to complete the orders and all the documentation and generate invoices that are compliant with the law.
  • Device and Usage Information: Basic technical information such as browser type, device information, IP address, and general website usage patterns may be collected automatically to help improve website performance and user experience.
  • Communication Data: We may maintain records of communication that occur through phone calls or enquiry forms strictly for order coordination, service assistance, and resolving customer queries.

How We Use Your Information

The obtained information is applied in a strict and responsible manner in order to:

  • Response to product enquiries and accept orders correctly and efficiently
  • Delivery of the co-ordinates, installation, warranty service and after sales warranty where necessary
  • Give status updates and order tracking of enquiries or purchases that have been confirmed
  • Prepare GST compliant invoices, transaction records and internal documentation
  • Ensure that the websites are secure, they are not abused, and the overall service quality and user experience is enhanced
  • Customer information is not utilized in promotional and telemarketing, advertising campaigns, and unsolicited communication.
  • We never send marketing emails, newsletters and SMS messages.
  • All the communication with the customers is need-based, professional and restricted to the operational requirement.
  • Medicalforo.com has adopted a Business-to-Business (B2B) Model.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Cookies and other technologies are merely employed to enhance the performance of the website, the interaction with the user and also improve the experience of the browsing. Customers can also control, block or turn off cookies at any instance under their browser settings.
  • The only way to get updates on the status of an order is by direct phone call by one of our support or operations staff. Our company does not provide order tracking by sending SMS or email notifications, and the customers are only contacted when there is a necessity to confirm their order, coordinate delivery, or address other service-related issues.

You can manage your cookie preferences through your browser settings.

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

  • Trusted service providers (e.g., payment processors, logistics partners) solely to fulfill your orders and provide our services
  • Legal authorities if required by law, regulation, or to protect our rights and users’ safety

All partners are required to maintain the confidentiality and security of your data.

Data Security

We implement industry-standard security measures to protect your data, including:

  • Customer data is not accessed or misused by other parties, as we apply industry-standard security policies such as encryption with the help of the SSL, secure systems, and limited internal access.
  • The information about customers is not disclosed to any other party unless it is absolutely necessary to complete an order or offer a necessary service to the customer by sharing the information with trusted service partners, logistics, payment processors, etc.

Your Rights and Choices

You have the right to:

  • Access, update, or correct your personal information
  • Request deletion of your data (subject to applicable laws)
  • Opt out of marketing communications at any time

To exercise these rights, please contact our support team.

Children’s Privacy

Our website and services are not intended for children under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us for removal.

Policy Updates

This Privacy Policy can be amended on a periodic basis in accordance with the changes in the legal requirements, the course of the operation, or the business policies. Any revision or changes will be posted on this page in order to be transparent.

Contact & Support

To communicate in regard to order, track updates, service assistance or privacy issues, customers will be contacted through making of phone calls (using the same contact number they used in submitting enquiries or placing orders).